Delivery and Return Conditions

    1. Order Confirmation

    • EFAlign reserves the right to reject any Customer Order, in whole or in part, at its sole discretion, without incurring any liability.
    • The Customer is responsible for providing all necessary records for each Patient as indicated in the table specified in the Pricing Conditions (“All Required Materials”) and for approving an iLign Pro treatment plan.
    • EFAlign will commence production of the Products only after receiving all Required Materials and the Customer’s approval of the iLign Pro treatment plan.
    • The Customer is responsible for managing the Patient’s expectations regarding the timeline of their iLigner treatment, especially when delays are caused by the Customer’s own delays or inaction.
    • All Required Materials will not be returned to the Customer.
    • Perla Retainers will be produced immediately upon receipt of materials from the customer and will not require further approval.

    2. Product Delivery

    • Products are typically produced and shipped from the production site within approximately 4 days after approval of the iLign Pro treatment plan.
    • These timelines are estimates only and delivery times are not guaranteed.
    • EFAlign is not responsible for any delay in the delivery of the Products resulting from an unforeseen event, a third-party carrier, or the Customer’s failure to provide complete, accurate, and correct delivery details.
    • If the Products are not delivered, the Customer must inform EFAlign, who will investigate the cause of the delay, and if EFAlign is contractually bound to deliver according to the Agreement, EFAlign will produce and send replacement Products.
    • This is the Customer’s sole remedy in the event of delivery failure.
    • If the Customer does not accept delivery of the Products within 4 days of a notification from the delivery company stating that the Products are ready for delivery, the delivery of the Products will be deemed completed at 9 am on the fifth day following such notification.
    • EFAlign may charge the Customer for storage and re-delivery costs, but has no obligation to re-deliver the Products 7 days after notification that the Products are ready for delivery to the Customer.
    • Products will be sent to the delivery address chosen by the Customer at the time the Customer Order was placed, from the list of Customer addresses registered in the EFAlign Systems.
    • The delivery of the Products will be in accordance with CIP specified in Incoterms 2010. After delivery to the first carrier, ownership will be transferred to the Customer or the Patient, depending on the Customer’s commercial terms with their Patients.
    • In all countries, ownership and risk of loss will pass to the customer after delivery to the first carrier by EFAlign.

    3. Product Return

    • The Customer is responsible for the return of the Products to EFAlign.
    • All returns must be made through a reputable carrier providing insurance for the full replacement value.
    • Returns are only accepted for defective aligners or retainers that are under warranty, as specified in Conditions 1.1, 1.2, and 1.3 of the iLigner Global Terms and Conditions.
    • No other returns will be accepted.
    • The package should be sent to the following address: Return Department, EFAlign Health Technologies Limited Company Yenidoğan mah. Abdi İpekçi cad. No:39 D:101 Bayrampaşa İstanbul, Türkiye.

    4. Order Cancellations

    • Cancellations Before iLign Pro Approval: If the Customer withdraws a Customer Order at any time before iLign Pro Approval following the treatment application, if the Customer Order has remained pending for more than 180 days from the receipt of the order by EFAlign, or if an iLign Pro treatment plan is not approved within 180 days of the initial iLign Pro treatment plan submission, a cancellation fee will be applied to the Customer Order.
    • Cancellations After iLign Pro Approval: EFAlign begins production after the Customer approves the iLign Pro treatment plan or places the Customer Order for retainers or replacement aligners. The Customer is allowed to cancel a Customer Order after approving the iLign Pro treatment plan but before the iLigners are shipped. If a Customer Order is cancelled at this stage, 80% of the net invoice amount will be charged as a cancellation fee.
    • The Customer is not allowed to cancel any Customer Order after the iLigners have been shipped.
    • If the Customer cancels the order after iLign Pro approval but receives any aligners from EFAlign, the Customer must return the aligners to EFAlign immediately, otherwise EFAlign will have the right to exercise all rights and remedies to recover the aligners from the Customer.
    • No refunds will be made if a Customer cancels a Perla retainer order.
    • If a Customer cancels an Order before or after iLign Pro approval, the relevant cancellation fee will be paid within 30 days from the invoice date.
    • EFAlign reserves the right to cancel a Customer Order at any time, for any reason, and without incurring any liability.
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